We highly recommend, and would truly appreciate your collaboration in rescheduling your service instead of canceling!
You may reschedule (rebook) your Tour or Wondervan service (on your booking page OR contacting directly with Wondervan by email, WhatsApp or phone call) for any period within a year of your original arrival date.
We understand this is not always possible, therefore for the need of cancelation please read bellow:
CANCELATIONS WITH MORE THAN 30 DAYS NOTICE
If the need for cancelation is expressed with more than 30 days notice regarding the supposed arrival date, no fees will be charged, and the full amount paid will be refunded (except for the credit card, or online transfer fees)
CANCELATIONS WITH 30 DAYS OR LESS NOTICE
If the need for cancelation is expressed with less than 30 days notice but still 24h before the supposed arrival date, the full amounts previously paid will be refunded, credited in GIFT-CARD format to be used until one year from the date of purchase.
If the need for cancelation is expressed with less than 24h notice the full amounts previously paid are NON-REFUNDABLE, _this also applies for NO-SHOWS!
For exceptional cases (with a justified reason) alternatives for refund may be considered!
In the case of circumstances beyond normal control, such as war, civil or political unrest, actions and orders from the authorities, strikes, catastrophes, epidemics, on other severe damages or highly unexpected factors, Wondervan may postpone or cancel their services and the full amounts previously received will be refunded, credited in GIFT-CARD format to be used until one year from the date of purchase.
The following legal notice regulates the access and use of the content on the site www.wondervan.pt (the “Site”) is owned and managed by Wonder Van, lda. Your use is subject to the following terms and conditions.
Terms of access and use of the site
The User will be solely responsible for the true and updated information and data provided to Wonder Van, ensuring at all times its veracity and accuracy.
The User failing to comply with the above obligations shall be liable for all damages caused to Wonder Van.
Disclaimer of Warranty and Liability
Wonder Van does not assume any obligation or commitment to verify the information provided by its customers. Further, it does not guarantee the accuracy of the information contained on the site. Therefore, you are not responsible for any damage of any nature that may be due to decisions taken, based on the information published here as a consequence of lack of accuracy, perfection or updated information, as well as errors or omissions in this site or others that can be accessed through him.
Wonder Van does not guarantee access to or continuity of this site and excludes, to the extent that current legislation allows, any liability for damages arising from it, as well as errors of access to the restricted area, which may be due to any lack of diligence or infrastructure by the user. The user is responsible for taking the necessary precautions to verify the absence of viruses or any other type of program that may be of a harmful nature. Wonder Van shall not be liable for any harmful elements, such as viruses, that may cause damage or malfunction of systems, software, hardware, programs, documents and electronic files that the user has. Likewise, it will not be responsible for possible damages that may be caused by the user or by third parties.
You use this site voluntarily and at your own risk. Wonder Van will not be liable, contractual or otherwise, for any damages, direct or indirect, unforeseen, emergent or punitive, resulting from access or use of this Website.
This site may contain links to other sites managed by third parties, over which Wonder Van has no control whatsoever.
Wonder Van will remove as soon as possible any link to any site whose content may be against the law, personal dignity and that may cause damage, damage or lead to errors to users. So, we ask for your cooperation when you know these aspects, requesting that you send us an email to the email address [email protected].
This site is under Portuguese law and is protected by national and international copyright law.
All content displayed on this site and especially marks, trademarks and any distinctive signs contained therein shall be subject to copyright by Wonder Van. In addition, texts, images, graphics, icons, technology, software, as well as their graphic design and source code belong to Wonder Van and are subject to copyright.
In addition, except in cases where the express authorization of Wonder Van has been obtained, the reproduction, copying, distribution, transformation, public display, manipulation of security systems and any activity that may be performed with the content, information and trademarks included in this Site is prohibited, as well as its source code, images, design, presentation and selection of materials included therein, whatever the purpose and means used.
If you wish to make suggestions or comments, please contact us by e-mail to [email protected].
Acceptance of the site Terms of access and use
Terms of access and use of the site
You can send your comments to:
Wonder Van, lda
R. Dr. Alfredo da Costa 14, 2710-631 Sintra
Phone: +351 910 225 257
E-mail: [email protected]