Cancelation Policy
We highly recommend, and would truly appreciate your collaboration in rescheduling your service instead of canceling!
You may reschedule (rebook) your Tour or Wondervan service (on your booking page OR contacting directly with Wondervan by email, WhatsApp or phone call) for any period within a year of your original arrival date.
We understand this is not always possible, therefore for the need of cancelation please read bellow:
CANCELATIONS WITH MORE THAN 30 DAYS NOTICE
If the need for cancelation is expressed with more than 30 days notice regarding the supposed arrival date, no fees will be charged, and the full amount paid will be refunded (except for the credit card, or online transfer fees)
CANCELATIONS WITH 30 DAYS OR LESS NOTICE
If the need for cancelation is expressed with less than 30 days notice but still 24h before the supposed arrival date, the full amounts previously paid will be refunded, credited in GIFT-CARD format to be used until one year from the date of purchase.
If the need for cancelation is expressed with less than 24h notice the full amounts previously paid are NON-REFUNDABLE, _this also applies for NO-SHOWS!
For exceptional cases (with a justified reason) alternatives for refund may be considered!
FORCE MEASURES
In the case of circumstances beyond normal control, such as war, civil or political unrest, actions and orders from the authorities, strikes, catastrophes, epidemics, on other severe damages or highly unexpected factors, Wondervan may postpone or cancel their services and the full amounts previously received will be refunded, credited in GIFT-CARD format to be used until one year from the date of purchase.
Website Terms of Use and Acceptance
The following legal notice regulates the access and use of the content on the site www.wondervan.pt (the “Site”) is owned and managed by Wonder Van, lda. Your use is subject to the following terms and conditions.
By using this site, you accept these terms and conditions and send them to them. If you do not agree to these terms or our Privacy Policy, we ask that you not use this site or the services provided. Otherwise, you will accept its terms.
Use of this site implies full acceptance of the terms and conditions specified by the General Terms of Use published by Wonder Van at the time the user accesses the site. Therefore, the user must read them every time they access this site, as they may be subject to change.
Terms of access and use of the site
As a user, you agree to use the information, content and services accessed through this site, respecting the law, manners and the present General Terms of Use, as well as respecting other users.
Users will refuse to use any of the materials or information contained on this Site for illegal purposes and those specifically prohibited by these General Terms of Use, as well as any particular conditions that may be implemented at any time and that may be contrary to the rights. and interests of Wonder Van, its employees and / or third parties. Users will respond to them if they infringe or fail to comply with these obligations and / or in any way (including introduction or dissemination of “computer viruses”) harm, render useless, overburden, damage or impair normal use of the Site. content, information systems or documents, files and all types of content stored on any computer equipment (hacking) owned by Wonder Van, its employees or any user of the site.
The User will be solely responsible for the true and updated information and data provided to Wonder Van, ensuring at all times its veracity and accuracy.
The User failing to comply with the above obligations shall be liable for all damages caused to Wonder Van.
Disclaimer of Warranty and Liability
Wonder Van does not assume any obligation or commitment to verify the information provided by its customers. Further, it does not guarantee the accuracy of the information contained on the site. Therefore, you are not responsible for any damage of any nature that may be due to decisions taken, based on the information published here as a consequence of lack of accuracy, perfection or updated information, as well as errors or omissions in this site or others that can be accessed through him.
Wonder Van does not guarantee access to or continuity of this site and excludes, to the extent that current legislation allows, any liability for damages arising from it, as well as errors of access to the restricted area, which may be due to any lack of diligence or infrastructure by the user. The user is responsible for taking the necessary precautions to verify the absence of viruses or any other type of program that may be of a harmful nature. Wonder Van shall not be liable for any harmful elements, such as viruses, that may cause damage or malfunction of systems, software, hardware, programs, documents and electronic files that the user has. Likewise, it will not be responsible for possible damages that may be caused by the user or by third parties.
You use this site voluntarily and at your own risk. Wonder Van will not be liable, contractual or otherwise, for any damages, direct or indirect, unforeseen, emergent or punitive, resulting from access or use of this Website.
Links
This site may contain links to other sites managed by third parties, over which Wonder Van has no control whatsoever.
Wonder Van does not manage or guarantee these sites. Therefore, we are not responsible for the linked sites or the links contained therein. Wonder Van is not responsible for the content and information included in other websites, as well as the terms of use and privacy policies posted on them. It can not be interpreted that they are an extension of our site or that we share opinions expressed in them or that we may have any interest or collaboration in the services provided in them.
Wonder Van will remove as soon as possible any link to any site whose content may be against the law, personal dignity and that may cause damage, damage or lead to errors to users. So, we ask for your cooperation when you know these aspects, requesting that you send us an email to the email address hello@wondervan.pt.
Copyright
This site is under Portuguese law and is protected by national and international copyright law.
All content displayed on this site and especially marks, trademarks and any distinctive signs contained therein shall be subject to copyright by Wonder Van. In addition, texts, images, graphics, icons, technology, software, as well as their graphic design and source code belong to Wonder Van and are subject to copyright.
In addition, except in cases where the express authorization of Wonder Van has been obtained, the reproduction, copying, distribution, transformation, public display, manipulation of security systems and any activity that may be performed with the content, information and trademarks included in this Site is prohibited, as well as its source code, images, design, presentation and selection of materials included therein, whatever the purpose and means used.
If you wish to make suggestions or comments, please contact us by e-mail to hello@wondervan.pt.
Acceptance of the site Terms of access and use
Access to and use of this site, as well as its services and information included therein, implies acceptance of your privacy policy and the terms specified in this General Terms of Use. If you do not agree with them, do not access or use this site.
Terms of access and use of the site
You can send your comments to:
Wonder Van, lda
R. Dr. Alfredo da Costa 14, 2710-631 Sintra
Phone: +351 910 225 257
E-mail: hello@wondervan.pt